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Ordering Information

How to place your order

Payment

A 50% deposit is required on all orders over $500 with the balance due upon the customer's inspection and satisfaction of the goods. The balance must be sent no later than 3 days from the date in which the order has been received. Interest may be charged for late payments at the rate of 2% per month, starting from the date shown on the invoice. All orders under $500 require full payment in advance. A 15% oversize charge is applicable to chest sizes over 45" and waist sizes over 40". All hat orders require full payment in advance to process the order.

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Shipping

Please contact us to request shipping rates. All orders are shipped through Canada Post, Xpress service, 3 to 5 business days delivery unless otherwise specified. If you require a faster delivery service, please notify me and a rate will be quoted.

Terms & Conditions

Lost and damaged goods

Notify us immediately if you have not received your order by the due date. Lost packages will be traced and re-shipped. Contact the courier immediately upon receiving damaged goods. Retain all the original packing; DO NOT throw anything out.

Return policy

Custom made garments have a No Return policy. The item can be returned for altering with all shipping and handling costs the responsiblity of the customer. If the customer has a first fitting, (before the garment is finished)and approves the style and fit,we will not make any changes to the finished garment.

Stock sizes in the men's clothing may be returned after a 3 day inspection period for a refund or exchange with a 10% restocking fee. The item must not be changed or altered in any way - worn, soiled or damaged. The customer will be responsible for all shipping and insurance charges for returns.